Plain-English definition
What Webhook means.
A webhook is a way for one software system to notify another in real time when something happens. For example, when a new job is completed in ServiceTitan, a webhook can automatically notify your accounting system, update a dashboard, or trigger a follow-up email. Unlike polling (checking repeatedly for changes), webhooks push data the moment an event occurs.
Why operators care
Where it shows up in the business.
Webhooks enable real-time automation between your business tools. Instead of waiting for batch updates or manual syncs, webhooks keep your systems in sync as events happen, reducing delays and eliminating manual data transfer.