Plain-English definition
What LLM (Large Language Model) means.
Large language models are the AI systems behind tools like ChatGPT and Claude. They can understand questions in plain English, generate text, summarize documents, and reason about complex problems. For businesses, LLMs are most useful when connected to your actual data through tools like MCP servers, where they can answer operational questions instead of just generating generic text.
Why operators care
Where it shows up in the business.
LLMs are the engine behind practical AI automation. When connected to your business data, they can answer questions like 'what is our revenue this month' or 'which technicians have the highest close rate' without anyone building a custom report.
